Returns & Exchanges Angushtre Pakistan

At Angushtre, your satisfaction and trust are our top priority. Every piece is crafted with care, inspected with precision, and delivered with love.
If something isn’t perfect, we’re here to make it right — smoothly and professionally.

OUR RETURN & EXCHANGE POLICY

You may request a return or exchange within 3 days from the date your order is delivered if:

✔️ The item arrived damaged, defected, broken, or incomplete.

✔️ The item is unused, unworn, and in its original packaging, with all labels, tags, boxes, pouches, and protective stickers intact.

Note:
This policy applies to all orders delivered within Pakistan.
For international customers, please contact our support team and we will assist you personally.

HOW TO REQUEST A RETURN

To initiate a return or exchange, simply:

📩 Email us: angushtre.official@gmail.com
Include:

• Your order number

• Clear reason for return/exchange

• Optional: Photo/video for quicker approval

Once approved, you’ll be asked to ship the product back to our warehouse.
Please note that return shipping costs are the customer's responsibility.

RETURN PROCESSING TIME

We aim to process all returns within 5–7 working days of receiving your parcel.

During peak seasons or sale periods, processing may take up to 14 working days, but we promise to keep you updated at every step.

DO WE OFFER REFUNDS?

At Angushtre, we primarily offer exchanges or store credit, as most of our items are limited collection pieces.

However, in cases where:

• Your requested replacement is unavailable, or

• No suitable solution can be provided,

a refund may be issued at our discretion.

Please note:
Shipping, handling, and return courier charges are non-refundable.
Refund processing time: 7–10 working days (depending on payment method).

NEED HELP?

For any concerns, assistance, or order-related support, our team is here for you.
📩 Email: angushtre.official@gmail.com
📞 WhatsApp Support: 0302-0614954 Available 24/7

SHIPPING DETAILS

*All our packages are fully insured and estimated delivery described above applies to orders shipped within Pakistan. The estimated delivery mentioned below for shipping include production time.

We take advance payments on urgent orders and additional PKR 500/- are charged.

Standard Shipping : 7 to 10 working days

Urgent Shipping : 5 to 6 working days

ADDRESS INFORMATION

It’s the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.

SHIPPING NOTIFICATION

When your order ships, you will receive a Shipping Notification email / SMS

This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the ''Track my order" page with your Order ID and Email.